Policies
Giving You the Best Experience
We love all of our clients at Studio 29 Salon, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. If you have any questions, just get in touch.
Covid-19
In accordance with CDC safety guidelines; for the safety of you and our staff, all vaccinated and unvaccinated clients + staff, will be required to wear a face mask during the duration of their entire service from beginning to end. If you don't have one, we can provide one to you.
Cancellations
24 Hour Notice
We understand life can get hectic sometimes, if you need to make any changes to your appointment please give the salon proper time to offer your appointment to another guest. In the event of a no show or cancellation under 48 hours you will be charged a cancelation fee.
Late Arrivals
Inform Us in Advance
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later. In the event this happens you will also be subject to pay a deposit or prepay for future services in advance.
Returns/Refunds
Due to the artistic nature of what we do, we cannot offer refunds on hair services performed. However, we will work tirelessly to ensure you are satisfied.
Studio 29 Salon proudly stands behind all its products including; Unite, Ballami, . Should you find dissatisfaction with any of these products purchased at Studio 29, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
All sales of hair brushes, candles, hair accessories and jewelry are final. No returns and no exchanges.
Children Accompanying During Service
Between hot tools, sharp implements, chemicals, expensive breakable items and open doors, there’s no real safe space for your children to hang out while you’re receiving services with us. We kindly ask that you find arrangements for your kiddos other than bringing them to the salon during your hair appointment.
Changes To Policies
Studio 29 Salon reserves the right, in its sole discretion, to change the Policies under which Products, Services & www.studio29salonco.com is offered.